Information we collect
Depending on how you use the store, we may collect contact and account information, billing and shipping details, order contents, customer-service messages, device and browser information, approximate location derived from an IP address, site interactions, and fraud-prevention signals. If a purchase requires age or identity verification, the verification provider may collect additional information and return an eligibility result to us.
Payment information
Card payments are processed by Stripe. The store does not receive or store a complete card number or card security code. Stripe processes payment information under its own privacy terms and provides transaction identifiers and status information needed to complete, refund, and support an order.
How we use information
- Process payment, fulfill and deliver orders, and provide transaction records.
- Verify destination, age, identity, and order eligibility when required.
- Respond to questions, returns, disputes, safety reports, and support requests.
- Detect fraud, misuse, unlawful activity, account compromise, and security incidents.
- Operate, measure, troubleshoot, and improve the store and its checkout experience.
- Comply with legal obligations, carrier restrictions, and valid government requests.
- Send marketing communications only where permitted; you may unsubscribe using the message link.
Cookies and analytics
We and our service providers may use cookies, local storage, pixels, and similar technologies for cart persistence, authentication, security, site operation, analytics, and measurement. Browser settings can limit some technologies, but blocking essential storage may prevent the cart or checkout from working correctly.
When information is shared
We share information only as reasonably needed with service providers that support hosting, payment processing, fraud prevention, age or identity verification, order fulfillment, shipping, communications, analytics, customer support, and professional services. We may also disclose information to comply with law, protect rights and safety, investigate misuse, or complete a business transaction subject to appropriate safeguards. We do not sell personal information for money.
Retention and security
Information is kept only as long as reasonably necessary for the purposes described above, including order support, accounting, dispute resolution, fraud prevention, safety, and legal compliance. We use administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.
Your privacy choices
Depending on your state of residence and applicable law, you may have rights to request access, correction, deletion, portability, or information about certain disclosures, and to appeal a denied request. We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority. We will not discriminate against you for exercising an applicable privacy right.
Children
This store is intended for adults purchasing products for lawful culinary use and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and delete it where appropriate.
Contact and requests
Submit a privacy question or request through our contact page or email info@ncgwhip.com with the subject “Privacy Request.” Do not send a complete payment card number or identity document by ordinary email.
Policy changes
We may update this policy to reflect operational, legal, or service changes. The current version and effective date will remain available on this page.